Installation & care
When I received my tile sample of "Cloe Agua 6”x6” Glossy Porcelain Tile in Aqua Blue" I truly fell in love with it! After stressing for weeks about my ADA bathroom renovation, knowing we had finally found a beautifully finished tile in the perfect color was such a relief. My enormous satisfaction quickly faded when I clicked on the "Hey Tiles" link to order the product (that I had been willing to pay $23.17 in shipping costs to get my $4.95 tile sample - $28.48 w/taxes) landed on a "404 error" page then quickly redirected to the "Hey Tiles" home page. I quickly did a site search for my (very expensive to ship) chosen tile to discover that the text descriptor only existed in what appeared to be a dump file of discontinued tile product names. After a Google search of the same tile name brought up the identical "Hey Tiles" dead-end 404 link, my heart sank that I had just paid a huge shipping cost for what appeared to be the distributor's last tile sample of "Cloe Agua 6”x6” Glossy Porcelain Tile in Aqua Blue."
I felt foolish & angry that nobody at "Hey Tiles" reached out to notify me & give the opportunity to cancel the order when their agent got my sample request for an item they couldn't sell me. IF their shipping system can't indicate that a product very low in-stock was a discontinued item (that couldn't possibly be ordered) then the company needs to seriously review it. Furthermore, a "low stock" or "limited quantity" or "discontinued product" notice should be a pop-up alert to the consumer when a sample order (that is nearly $30 dollars to get) is placed. This is a strong example of a bait-and-switch sales tactic that is illegal to not disclose in some states - like car ads and VIN number disclosures.
I gave this product 2 stars even though it should have been 5 of 5 because of the willingness of the company to sell me a sample of a tile that could never be ordered. Even if the day after my sample shipped, a massive unforseen order hit the their system, the respectable business practice would be to send an email notifying the consumer, me, of the item being no longer available. All I got was frustration then a request to review my unavailable (not out of stock but totally removed) product two weeks later. I don't take the time to write negative reviews as a usual activity however, in this instance I felt the company deserved the opportunity to review its practices. I was willing to order 80 square feet of this product but now I'm unlikely to ever order from "Hey Tiles" agin. It's truly a shame.