The Top Ten Requirements for a Quality Tile Installation

What does it take to ensure that you have a quality tile installation? Based on our experience, knowledge, and work with the Tile Council of North America (TCNA) Handbook, we have identified ten requirements. 

Note that these aren't all industry requirements. However, they all contribute to a quality tile installation.

Here they are.

CTEF's Top Ten Requirements for a High-Quality Tile Installation

1. Hire Only Skilled Tile Installers

Only well-trained and experienced tile installers can produce installations of the highest quality which provide long-lasting beauty and functionality. Realize that tile isn't just a decorative layer in a home or commercial building. It must meet specific standards so that it performs as it should over time.

In order to differentiate this quality-oriented tile installer from others in the field, consider hiring a CTEF Certified Tile Installer (CTI). CTIs have proven that they have the knowledge and skills which meet industry standards and best practices.

>> See Need Tile Setters? Focus On Qualified Labor

>> See Tile Installation Certification in Action

>> See What's the Certified Tile Installer Program?

2. Incorporate Movement Accommodation Joints in the Tile Installation

All tile installations, both residential and commercial, will move with temperature and humidity variations.

To accommodate this expansion and contraction activity, the use of expansion joints per the TCNA Handbook for Ceramic, Glass, and Stone Tile Installation method EJ171 are essential and required in all tile work.  As stated in the Handbook,

“The design professional or engineer shall show the specific locations and details of movement joints on project drawings.”

Be certain that all parties involved in the project including the architect, the specifier, the designer, the salesperson, and the tile installer know and understand the critical use and placement of expansion joints.

>> See Why Do You Need Expansion Joints When Installing Tile?

3. Work Only With Premium Materials to Install Tile

The use of premium quality bonding materials is money well spent. 

Merriam-Webster defines premium as,

“of exceptional quality or amount; also, higher priced.” 

Exceptional quality comes at a price.  The components that are added to these materials provide enhanced characteristics that affect both function and durability.  For instance, saving a couple of pennies per square foot on a conventional and less expensive thin set mortar rather than using a feature-laden large and heavy tile mortar is a foolish idea.

Tile Industry experts agree this is one of the easiest insurance policies for preventing installation problems. All types of setting materials are available in various performance levels to meet the requirements of the job. 

Contact the setting material manufacturer for products with the specific characteristics and performance levels necessary for success. Always pay attention to manufacturer instructions.

Additionally, always read and follow the manufacturer’s guidelines printed on the bag of any product since the mixing requirements and/or application may be different compared to materials used in the past.

>> See Do You Ignore Grout Manufacturer Directions?

4. Confirm that Tile Installation Surfaces are Flat

In order to provide a flat ceramic or stone tile installation, carpenters, masons, concrete finishers and other trades must meet the tile industry standards for flatness tolerances.

If substandard surfaces are encountered, they must be corrected before installation begins. Otherwise, you will not have a quality tile installation: the quality of the installation will be compromised.

>> See A Flat Floor vs. a Level Floor: What's the Difference?

>> See Is Your Floor or Wall Flat Enough for Large Format Tile?

5. Verify that the Tile Installation Surface is Rigid

Ceramic tile installations require a stiff or rigid surface. In some cases, installations, including natural stone, may require additional subflooring, wall studs, or bracing.  Realize that the substrate for natural stone tile installations must be twice as rigid as that for a ceramic or porcelain tile installation. 

Tile contractors should always follow the applicable recommendations of the TCNA Handbook for Ceramic, Glass, and Stone Tile Installation, the ANSI (American National Specifications for the Installation of Ceramic Tile) as well as the recommendations of the manufacturer’s products being used in the project.

 >> See Tile Installation Resources

>> See The TCNA Handbook for Ceramic, Glass, and Stone Tile Installation

6. Minimum Mortar Coverage Must Be Provided

Tile industry standards require minimum mortar coverage of 80% in dry areas and 95% in wet (showers) or exterior areas. Natural stone tile installations require 95% coverage in all applications.

This refers to the contact area of the bonding material (thin-bed mortars, large and heavy tile mortars, or epoxy adhesives) with both the back of the tile and the surface being tiled.

>> See How to Correctly Trowel Mortar When Installing Tile?

7. Ensure that Tile Site Conditions Are Controlled

Jobsite conditions can have a serious impact on the success or failure of a tile installation.

ANSI A108.02 section 4.1 (excerpted) states,

“Installation work shall not proceed until satisfactory conditions are provided.”

Many products used in tile installations require that the temperature be maintained within a specific range and duration. Be certain to follow the manufacturer’s guidelines to ensure a long-lasting installation.

In addition, insist on a mockup so you can view a sample of the actual installation which includes items such as tile color/variation, grout joint size/color, and gauge the variation from tile to tile which ensures that the final installation meets your expectations.

>> See Why a Tile Installation Mockup is Really Necessary

8. Use Only the Correct Tile Installation Methods and Materials

Not all installation methods and/or materials are suitable for all applications. Be certain that your contractor will use the TCNA Handbook method rated for the intended application or a method that is recommended, fully specified, and warranted by the product manufacturer. 

Research manufacturer’s websites to determine suitability, application recommendations, and product warranty information. 

Review the manufacturer’s product data sheets and recommendations for the tile, backer board, bonding materials, membranes, and grout which will be used on the job.

Just because a product is available doesn’t mean that it is appropriate for a given installation.

>> See ANSI Standards: A Tile Installer's Best Friend!

9.  Allow for Adequate Cure Time

Allow a tile installation to cure sufficiently per the manufacturer's recommendations before exposing it to moisture, traffic, temperature changes, or overlaying products. Otherwise, it will not perform as a quality tile installation. 

The amount of time required will vary based on site conditions and the specific materials being used.

10. Make Use of Crack Isolation Membranes as Needed

Cracks in concrete and other areas of movement should be treated with a crack isolation membrane (ANSI A118.12) to help eliminate cracked tiles.  As mentioned previously, the addition of a crack isolation membrane can be cheap insurance that provides a beautiful and long-lasting installation.

Check with the membrane manufacturer for specific use and application recommendations.

REFUND POLICY

Orders a usually ship within 48 Hours.

We have a 30-day return policy, which means you have 30 days from placing your order to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please inspect your order upon reception and contact us immediately within 2 business days of the receipt of order if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To start a return, you can contact us at hey@heytiles.com if your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Shipping fee will deducted from the total or you can use your freight company to return it to our warehouse.. Items sent back to us without first requesting a return will not be accepted.

30 DAY MONEY BACK GUARANTEE

We provide a 30 Day Money Back Guarantee from the date the order is placed to ensure 100% customer satisfaction.

Eligibility for the money back guarantee requires that:

The product is in its original packaging.

The product has not been used, installed, removed and then returned.

After 30 days, no returns or exchanges will be accepted for any reason or for credit.

You can always contact us for any return question at hey@heytiles.com

Damages and Wrong Item Issues
Please inspect your order upon reception and contact us immediately within 2 business days of the receipt of order if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Installed material may not be returned; installation whether full or partial constitutes acceptance. Any items that have been painted, stained, glued or in any way worked upon will not be accepted for return or refund. 

SAMPLE SHIPMENTS

SAMPLES ARE NON RETURNABLE / NON REFUNDABLE 

Sample shipment are swatch samples only. Standard swatch size 4"x4" to 6"x6". 

If you order any tile such as  8x8 , 3x6 , 4x12 , 2x8 , 3x9 etc. we will send you a one full piece. Any tiles bigger than these sizes such as 6x12 , 12x12 , 12x24 , 18x18 , 24x48 will receive 1 pc of sample swatch in 4"x4" , 3"x6" or 6"X6", 8x8 or 6x12

Mosaic tiles samples also will be in 4"x4"or 6"x6"

IMPORTANT - PLEASE READ CAREFULLY

ONCE A PRODUCT HAS BEEN INSTALLED, IT CANNOT BE RETURNED. HEYTILES IS NOT RESPONSIBLE FOR PRODUCT DEFECT OR DAMAGE, PROPERTY DAMAGE OR LOST LABOR COSTS DUE TO FAULTY INSTALLATION. CLAIMS FOR DAMAGE OR SHORTAGES MUST BE MADE UPON RECEIPT OF THE PRODUCT. THOROUGHLY INSPECT ALL PRODUCTS BEFORE INSTALLATION AS USE WILL CONSTITUTE ACCEPTANCE. INSTALLED FLOORING IS CONSIDERED THE PROPERTY OF THE OWNER/INSTALLER AND CANNOT BE EXCHANGED OR RETURNED FOR ANY REASON.

FOR MORE INFORMATION: CONTACT CUSTOMER CARE BY EMAIL: HEY@HEYTILES.COM

Unfortunately, we cannot accept returns on sale items ,SAMPLES or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

SHIPPING POLICY

Orders usually ship within 48 hours.

If you receive a defective item, please contact us at hey@heytiles.com with details of the product and the defect within 3 days of order delivery.

Under normal circumstances orders received for replacement by 3 PM EST will be shipped out the same day. Orders received after the 3 PM it is not guaranteed to go out the same day. You can find the shipping costs of the items in your cart by entering your postal code into the box in the bottom right of the shopping cart. 

Normal estimated Delivery time is 2-10 business days *Domestic shipping*
Normal estimated Delivery time is 1-3 weeks *International shipping*

Customs fees may apply.

All sale/holiday items are subject to 1-3weeks

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